Effective Date: This Privacy Policy was last updated on July 8, 2026.
Granicus, Inc., its parents, subsidiaries, affiliates, officers, employees and contractors (hereafter, "Granicus") is the developer, owner and operator of myPROSPER, a SaaS software solution for civic engagement and citizen relationship management.
This software is purchased by Prosper (hereafter, "Partner Entities") to provide services ("Services") to their staff, their citizen constituents and other stakeholders (hereafter, "Users").
This Privacy Policy applies to all websites and software applications owned and operated by Granicus and to all the other products and services offered by Granicus including our API (collectively referred to as "Granicus Applications").
By using Granicus Applications, you represent that you are 13 years old or older and you consent to the information collection and use practices described herein.
The use of Granicus Applications is governed by this Privacy Policy and our Terms of Use.
By visiting or using the Granicus Applications you agree to be bound by these terms. In addition, you understand that the specific methods, features and services offered on the Granicus Applications may be altered, improved, removed or adapted at any time by Granicus in its sole discretion and without notice, subject to other contractual provisions that may be in place with our customers.
Granicus is deeply committed to protecting the privacy of its users. Below is information outlining our support for the responsible management of consumer and personal information.
The Granicus Applications contain links to other websites or applications operated by third parties. Granicus accepts no liability and provides no warranties with regard to the services provided by such third party websites or applications.
Granicus collects and stores certain information from and about Users in the course of those Users interacting with the application via its user interfaces or APIs.
Examples of information Granicus Applications capture (in databases or logs) include:
Granicus uses collected information to provide, maintain, support, secure, operate, and improve the Services offered through the Granicus Applications.
myPROSPER provides optional SMS notification services for Topics and Channels subscriptions and Trash Service notifications.
Users may elect to receive SMS notifications by providing a mobile phone number and actively subscribing to SMS notifications within their account settings.
By signing up for SMS notifications, Users agree to receive recurring text messages related to Topics and Channels subscriptions and Trash Service notifications.
Message frequency varies.
Message and data rates may apply.
Users may opt out of SMS notifications at any time by replying STOP to any SMS message or by updating their notification preferences within the application.
Users may obtain assistance by replying HELP to any SMS message.
To provide SMS services, Granicus and the Partner Entity may collect and maintain mobile phone numbers, notification preferences, subscription preferences, opt-in records, consent records, opt-out records, message delivery information, and related messaging activity necessary to provide the requested service.
This information is used solely for providing, operating, supporting, securing, and improving the notification services requested by the User.
With regards to User Personal Information, Granicus acts as a data processor on behalf of the Partner Entity to whom we are directly providing our Granicus Applications as a service.
Granicus may share information with Partner Entities, authorized service providers, contractors, implementation partners, system integrators, and other authorized parties acting on behalf of the Partner Entity for the purpose of providing, supporting, maintaining, integrating, securing, operating, or improving the Services.
Such parties may only access information necessary to perform their authorized functions and are required to use the information in accordance with applicable contractual, legal, and privacy obligations.
For the most part authorized representatives of the Partner Entity access this information through the application itself, although it could from time to time also be provided through other means in the context of services engagements, integrations, implementation activities, system administration, maintenance, or support services.
Information relating to Device/System Access or User Activity that we capture in our system logs is not generally surfaced through application user interfaces or APIs and access is restricted to authorized personnel and authorized service providers supporting the platform.
The Partner Entity has a key role with regards to privacy of User data. Representatives of the Partner Entity are Users of the Granicus Application but are not employed by or agents of Granicus.
Granicus strongly encourages all Users to review Partner Entities' privacy policies in addition to this Granicus policy. Granicus accepts no responsibility with regards to the privacy policies of our Partner Entities or the compliance of their representatives with those policies.
Granicus may use aggregated, anonymized, or de-identified information for operational, reporting, analytical, and service improvement purposes. Such information does not identify individual users and is not linked to personally identifiable information.
Mobile phone numbers, SMS subscription preferences, opt-in records, consent records, and related messaging information may be accessed, processed, stored, and used by Granicus, the Prosper, and authorized service providers solely for the purpose of providing, maintaining, supporting, securing, operating, and improving the requested services and communications.
We do not share, sell, rent, transfer, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent information will not be shared with any third parties or affiliates for marketing or promotional purposes.
Information may be disclosed only as necessary to provide the requested services, comply with legal obligations, respond to lawful requests, protect the rights and safety of Users, Granicus, or Partner Entities, or as otherwise permitted by applicable law.
Granicus will not give or sell User Personal Information to third parties, except in those situations where we are required to do so by law or if we have a good faith belief that disclosure is necessary to:
(i) comply with the law or with legal process served on us;
(ii) protect and defend our rights or property; or
(iii) act in an emergency to protect someone's safety.
If you have questions regarding our Privacy Policy, its implementation, failure to adhere to this Privacy Policy and/or our general practices, please contact us at [email protected] or send your comments to: